RingCentral

1. Navigate to http://www.ringcentral.com/

2. In the upper-right corner, click Login.

3. Click Admin Portal.

   

4. Log in with your RingCentral credentials.

5. On the Phone System page, click Phones & Devices from the left side menu.

   

6. For an existing phone, click Setup & Provision from the Operation column.

   

7. In the Setup & Provisioning screen, click Select Device from the top menu.

   

8. Click Other Phones from the sub-menu.

   

9. Under Existing Phone, click Select.

   

10. The next screen contains the SIP registration details. There is no need to make any changes. Copy this information to use when configuring Q-SYS Softphone in the next section.

    Note: Although multiple outbound proxies are available for selection, SIP10.ringcentral.com or SIP20.ringcentral.com are the ones to use for North America when configuring Q-SYS Softphone.

    

Refer to the Hosted SIP Configuration topic as a general guide for configuring Q-SYS Softphone for a hosted SIP provider. Use the following parameters to configure for compatibility with RingCentral.

Terminology Cross-Reference

Use this table as a guide for converting RingCentral terms to those that Q-SYS Softphone uses.

RingCentral	Q-SYS Softphone
SIP Domain	Domain
Outbound Proxy	Proxy
Username	Username
Password	Password
Authorization ID	Authentication ID

RingCentral field names

Q-SYS Softphone field names

Configuration Notes

Username	“User Name” is equal to the “Phone Number”. Note: “User Name” is not equal to the “Authentication ID”.
Multiple Extensions	RingCentral does not lock down third-party SIP devices to a MAC address. This allows multiple RingCentral extensions to be configured per Q-SYS Core processor.
DTMF	RFC2833 is supported.
Domain	Required. Adding the port to the Domain is not needed.
Outbound SIP Ports	Are nonstandard. (Standard is UDP and TCP 5060, TLS 5061)
TLS/SRTP	TLS requires SRTP. TLS uses port 5096 and it needs to be added to the end of the proxy for outbound traffic:
UDP and TCP	TCP/UDP use port 5090 and it needs to be added to the end of the proxy for outbound traffic:
Audio Codecs	RingCentral supports the following: G.711 ulaw G.711 alaw G.722 G.729