Support

You have multiple support options for the Q-SYS Ecosystem.

Read knowledge base articles and discussions, download software and firmware, view product documents and training videos, and create support cases.

Click here for the Self Help Portal.

Refer to the Contact Us page on the Q-SYS website for Technical Support and Customer Care, including their phone numbers and hours of operation.

Q-SYS Network Support Policy

Refer to the Q-SYS Network Support Policy and Q-SYS Network Support Checklist before contacting QSC about network-related issues.

Remote Support Portal

Q-SYS Support uses TeamViewer for a simple and secure remote support application. A high-speed internet connection is required.

  1. Click here to download the Remote Support standalone executable to your computer.
  2. Double-click the executable to run the TeamViewer app. (No installation is required.)
  3. Call us, and then provide the Support person the unique ID number.