You can perform either a short reset or long reset:
- Use a Short Reset to restore connectivity to a device in the event that unintended network settings were specified in Q-SYS Peripheral Manager or the device is otherwise unreachable. A short reset will restore device IP settings back to Auto mode (DHCP) and delete all Static Routes. The configured hostname is retained.
- Use a Long Reset to restore the device to factory condition. This is useful for deeper troubleshooting, or when preparing the device for decommissioning or transfer.
CAUTION: A Long Reset clears all network settings (including hostname), disables 802.1x, deletes user-installed device certificates, deletes all logs, and clears the device password.
Performing a Short Reset
- Press and hold the Reset Button until the Status LED (NL, NM Series) or Power LED (QIO Series) begins flashing blue slowly – approximately 10 seconds.
- Release the button before 20 seconds elapse.
- The device performs its prescribed Short Reset and reboots.
Note: To cancel the Short Reset, release the button before 10 seconds has elapsed.
Performing a Long Reset
- Press and hold the Reset Button until the Status LED (NL, NM Series) or Power LED (QIO Series) begins flashing blue rapidly – approximately 20 seconds.
- Release the button when the LED begins flashing rapidly.
- Within 30 seconds, press the Reset Button again to confirm the reset.
- The device performs its prescribed Long Reset and reboots.
Note: To cancel the Long Reset, do not press the Reset Button again during the 30 second confirmation period.