Jive

1. Navigate to https://my.jive.com/pbx/.

2. Log in with your account credentials. The Jive dashboard and menu appear.

   Note: Unfortunately, the Jive dashboard does not provide information for registering a softphone. Contact Jive support to obtain your authentication credentials and proxy address.

3. From the Dashboard, select Devices.

   

4. The extensions in use are shown, as well as the Device Model. For example:

   

5. For the Device Model, select "None (Softphone)".

6. Select one of the existing extensions.

7. In the hardware details, note that the MAC address shown is irrelevant, and does not need to match the Q-SYS Core's LAN interface MAC address. For example:

   

Refer to the Hosted SIP Configuration topic as a general guide for configuring Q-SYS Softphone for a hosted SIP provider. Use the following parameters to configure for compatibility with Jive.

Configuration Notes

Multiple Extensions	Jive does not lock down third-party SIP devices to a MAC address. This allows multiple extensions to be configured per Q-SYS Core.
DTMF	RFC2833 and DTMF INFO are both supported.
Outbound SIP Ports	All traffic uses port 5060.
TLS / SRTP	Not supported.
UDP and TCP	Use port 5060.
Audio Codecs	Jive supports these codecs: G.711 ulaw G.711 alaw G.722 G.729