What's New in Q-SYS 9.10

This topic covers release information for Q-SYS 9.10 and any maintenance releases.

Note: Before upgrading your system, review the Q-SYS Compatibility section. This ensures that your products are compatible with the newest version of Q-SYS Designer Software.

Version 9.10.2 was released June 3, 2024, and is a maintenance release of the Q-SYS platform. It includes these updates and resolved issues.

New Product Support

Q-SYS version 9.10.2 adds support for PL-CA Coaxial Series loudspeakers. All are available from the Inventory within the Loudspeakers - Performance category.

For more information, see the PL-CA Series product page at qsys.com.

PL-CA Coaxial

  • PL-CA5
  • PL-CA6
  • PL-CA8
  • PL-CA12
  • PL-CA15

Resolved Known Issues

  • Audio: The issue of excessive QIO log notifications when switching from primary/backup using the button in QDS has been resolved.
  • Amplifiers: Resolved the issue when adding PL-LA8 or PL-LA12 components to a new design and editing the number of segments, the number of input pins does not increase correspondingly as expected.
  • Video: Improved Dell 5440 compatibility with USB driver errors within Windows Device Manager.
  • Video: Reduced the occurrence of the "offline" message shown when; unplugging and replugging a USB-C laptop video source with a camera video bridge; or soft rebooting the NV21 and Core simultaneously.
  • Video: Reduced the occurrence where the NV-21-HU Decoder goes missing followed by the Encoder while using Shift streams.
  • Video: Addressed an issue where Camera status would report "OK - Camera started"; Camera status now reports "OK".
  • Video: Resolved the issue where, upon redeployment, cameras were resetting to coordinates (0, 0, 0) instead of retaining their privacy position.
  • Video: CEC function on NV-21-HU no longer reports a "Fault - Command not acknowledged" status.
  • Video: Addressed the issue where, during camera privacy mode, IP streams were not blank as expected, and after exiting privacy mode, the live preview remained stuck.
  • Video: Resolved the issue where the HID Conferencing Controller could disrupt USB Bridging functionality on the NV-32-H Encoder.
  • Video: An issue that would cause the error "Fault because Output stream LAN A Streaming Error (Packet Missing)on NV-32-H has been resolved.
  • Video: NV-21-HU devices no longer fails to output video if HPD never goes low or off when HDMI Enable is toggled on or off.
  • Video: Resolved switching AV router performance when rapidly switching no longer causes the Core to become unresponsive.
  • Video: The issue regarding USB device connection failures, previously experienced on NV-32-H devices with Windows Code 43 error, has been resolved.
  • Video: Improved USB connection reliability where NV-21-HU devices would experience USB enumeration failures or show "Valid Format" detection failures.
  • Video: Control within Q-SYS Designer no longer becomes sluggish when running scripts with NV-32-H devices.
  • Video: Resolved an issue where NV-32-H Decoder encounters an error “Fault- Not Receiving video from <encoder name>”. However, the Encoder is still experiencing issues. As a result, the Decoder may still display this error because it originates from the Encoder’s performance.
  • Control: Resolved an issue where TSC-G2 touch panels enter a reboot loop and would not negotiate on 100Mbps.
  • Control: Resolved the issue where attempting to delete the Monitoring Proxy status component, added in Q-SYS Designer v9.10.0 and then opened in v9.9.0, resulted in an error "Error updating Monitoring Proxy".
  • Control: An issue that caused rendered text and other controls to appear blurry in HTML-based UCIs only has been resolved.
  • Control: Resolved the issue where customers experiencing unexpected core failovers, C++ exceptions with scriptable controls, and premature deletion of Timers in Lua. scripting.
  • Platform: Resolved an issue where the Core Status block will report a “Compromised - System performance utilization has hit a critical value”.
  • Platform: Resolved the issue where Q-SYS Media Stream Receivers in v9.10.0 were unable to accept streams from Visionary Solutions network video encoders.
  • Platform: Resolved the issue where Q-SYS Cores were sending factory-default hostnames instead of user-specified ones to DHCP servers.
  • Management: Renaming a Q-SYS device no longer results in both original and new names appearing in Configurator.

Downgrade Notices

  • When downgrading firmware to an earlier version (i.e., v9.10.x to v9.9.x or earlier), Access Control will be disabled and User Accounts will be lost.
  • Core 8 Flex or Core Nano units with serial numbers starting with 21TW2419400001 or 21MX2420300117 (or blue network ports) use an upgraded LAN controller. To avoid network communication problems or instability with Q-LAN, Dante, or AES67, do not downgrade these upgraded units to a version earlier than v9.10.x. If you have already downgraded, we recommend upgrading the firmware back to version 9.10 or later.

Version 9.10.1 was released March 21, 2024. It is a patch release required for supporting the Q-SYS Control for the Zoom Rooms App. This app is available for download via the Zoom Apps marketplace. For more information on configuring and setting up this app, refer to the Q-SYS Knowledge Base > Zoom page.

Resolved Known Issues

  • Video: An issue that would cause cameras to stop streaming when Auto Framing was enabled has been resolved.
  • Platform: The issue of delayed Core availability status in QDS v9.10, where Cores appeared as "Contacting" for an extended period compared to immediate availability, has been resolved.

Downgrade Notices

  • When downgrading firmware to an earlier version (i.e., v9.10.x to v9.9.x or earlier), Access Control will be disabled and User Accounts will be lost.
  • Core 8 Flex or Core Nano units with serial numbers starting with 21TW2419400001 or 21MX2420300117 (or blue network ports) use an upgraded LAN controller. To avoid network communication problems or instability with Q-LAN, Dante, or AES67, do not downgrade these upgraded units to a version earlier than v9.10.x. If you have already downgraded, we recommend upgrading the firmware back to version 9.10 or later.

Version 9.10.0 was released January 25, 2024, and includes these new features, updates, and resolved issues.

New Product Support

The Q-SYS QIO-AES8x8 expands your Q-SYS system’s capabilities to enable streamlined interoperability with non-networked digital audio devices via AES3 connectivity. By separating local I/O from processing hardware, the QIO Series offer modular and easily scalable network I/O to support your desired topology. For more information visit QIO-AES8x8.

The Q-SYS QIO-TEL2 expands your Q-SYS system’s capabilities to enable streamlined interoperability with analog telephony systems. By separating local I/O from processing hardware, the QIO Series offer modular and easily scalable network I/O to support your desired topology. For more information visit QIO-TEL2.

The Q-SYS UC Integration License for Microsoft Teams Rooms is designed to streamline integration of Q-SYS with Microsoft Teams Rooms. Unlike other licenses that must be purchased for specific Core models, this single license may be applied to any Q-SYS Core processor to enable a subset of Q-SYS control functionality aimed at the needs of a single room collaboration system. For more information, visit Licensing.

Q-SYS version 9.10 adds support for PL Series loudspeakers. All are available from the Inventory within the Loudspeakers - Performance category.

For more information, see the PL Series product page at qsys.com.

PL-DC Directivity Control

  • PL-DC8
  • PL-DC12
  • PL-DC24
  • PL-DC26

PL-SUB Subwoofers

  • PL-SUB10
  • PL-SUB12
  • PL-SUB15
  • PL-SUB18

Line Array

  • PL-LA8
  • PL-LA12

Note: There is a known issue in Q-SYS Designer Software that prevents the PL-LA line array component from displaying the correct number of pins to coincide with the number of array segments in the properties menu. We are working on a fix in the coming weeks and will send further communication when that is ready.

Q-SYS version 9.10 adds support for the AD-C4T-ZB, AD-C4T-LPZB, AD-C6T-ZB, and AD-C6T-LPZB Zero Bezel ceiling mount loudspeakers. All are available from the Inventory within the Loudspeakers - High-Z and PoE category.

For more information, see the AcousticDesign Series product page at qsys.com.

Platform

When verbosity is enabled, QIO, NL, and NM Series audio devices display additional Audio Stream details in their respective controls, including ID, Connection State, DSCP, and packet counts (accept, drop, missing, late).

To ensure a safer and more secure environment, we have disabled HTTP access, and moving forward, we will exclusively support HTTPS connections.

Audio

Q-SYS Designer Software v9.10 introduces "Quiet Mode" for QIO Audio devices. This feature intelligently maintains fan silence for conference room applications when temperatures remain at or below 35°C.

The component control for "Mute All" on the SPA-Q is now the same as the CX-Q. It is now master.mute instead of mute.all.

Video

Q-SYS Designer v9.10 introduces the capability of dual streaming on the NV-21-HU. When in encoder mode, this allows the NV-21-HU HDMI and USB-C inputs to receive video simultaneously and transmit over the network via Q-SYS Shift. When dual streaming, source devices will be limited to 1080p60. For more information see the AV I/O (NV-21-HU) topic.

Control

Q-SYS Software Designer v9.10 added startup delay in installer to address UCI shown as black screen.

Q-SYS v9.10.0 provides the ability to define background-color, and multiple background-image, background-size and background-position's in the background property.

  • Comma separated images, optional position/size.
  • Images must be linear-gradient() or url().
  • Position and size defined with same rules as background-position, background-size.
  • Forward slash character / must separate position and size.

Examples

  • background: url("image1.jpeg");
  • background: url("image1.jpeg"), url("image2.jpeg"), url(image3.jpeg");
  • background: red 95%/70% url('image1.jpeg'), left/100% 60% linear-gradient(to bottom left, rgba(0,0,0,0.5), rgba(255,255,255,0.4));

Q-SYS Designer v9.10 introduces the default option to periodically auto-save your design changes. Q-SYS Designer will automatically save your work every 5 minutes. You can remove this default option, and change the save timeout by selecting File > Preferences and changing it to Off. Visit Preferences for more information.

Note: Only design files with unsaved changes are auto-saved during each period. Recovery files are saved in c:\Users\<user>\AppData\Roaming\QSC\Q-SYS Designer\Recovery.

In Q-SYS Designer version 9.10, updates have been made to the Monitoring Proxy component to increase its flexibility during run-time.

With version 9.10, updates to the Block and Text Controller includes a feature that makes designing your control interfaces even more flexible. Now, with Control Panel Pages, you can organize your controls into one or more custom tabs inside the controller itself, and these tabs are stored along with it. It creates a special UI that is exclusive to your controller. For more information, visit Block Controller and Text Controller.

Q-SYS Designer version 9.10 introduces extra UCI Toolbox elements, incorporating a comprehensive range of UI tools into the user experience. For more information, visit Working with the Toolbox.

Ping and pong are simple lightweight messages that can keep a WebSocket connection alive. You send a ping command, and the server responds with a pong. For more information, see WebSocket Protocol.

Q-SYS Designer version 9.10 introduces a 'Start Automatically' Property to Block Controller, Text Controller, and Control Script that allows you to have more control over when a script component starts running.

  • When the property is set to yes (Default), the script will start when entering emulation mode or when loading a design to a core.
  • When the property is set to no, the script will not start when entering emulation or loading a design to a core.

Management

All devices, including Peripherals, display important information in their respective Inventory Columns, such as Status, Name, Type, Model, Manufacturer, etc. For more information, visit Inventory.

Administrators may now designate minimum password lengths, password complexity requirements, limit login attempts and more in order to comply with their organization's security policies.

Note: Updating to v9.10 will migrate the user database to a more secure password storage format that is not backwards compatible. If the system is subsequently downgraded to an earlier version, Access Control will be disabled and User Accounts will be lost. For more information, see Downgrade Notices.

Q-SYS Designer v9.10 introduces a feature on the Utilities page of Core Manager that allows users to toggle on or off the preference for the old authentication method in Q-SYS Designer. This option provides flexibility, enabling the choice whether to downgrade to earlier versions of the authentication method based on preferences and requirements. It is disabled by default and is not persistent.

Resolved Known Issues

  • Audio: The issue of QIO, NL, and NM Series devices showing “Fault - LAN A Streaming Error (Packet Missing)” when trying to sync to an external PTP clock announcing a non-zero originCurrentUTCOffset value has been resolved.
  • Audio: An issue causing the NL-SB42 speaker health monitor to falsely report in Open Circuit has been resolved.
  • Audio: The issue that would cause Softphone audio to not transmit out to RTP streams on Core 610 has been resolved.
  • Amplifiers: An issue that caused Custom Voicing in High and Low Pass Filters to be bypassed incorrectly has been resolved.
  • Video: USB compile check now accurately flags the endpoint count issue on NV-21-HU.
  • Video: The intermittent USB connection issue when using an NV-21-HU USB-C to USB-C cable for USB Bridging has been resolved.
  • Video: USB HID routing no longer experiences issues if designs contain both USB Audio Bridge Output and USB Video Bridge.
  • Video: NV-21-HU now correctly displays 'Non-HDCP Source' in HDCP Status with USB-C connection.
  • Video: An issue that caused NV-32-H and NV-21-HU to show a green video on Encoder start up has been resolved.
  • Video: NV-21-HU firmware update now completes promptly without prolonged 'Reboot initializing' status.
  • Video: The issue that would cause a temporary flicker, black screen, or color change on an NV-32-H configured as a Decoder with dual HDMI outputs has been resolved.
  • Control: An issue that would force Control feedback to stop working on Q-SYS Control for MTR has been resolved.
  • Control: An issue that would cause TSC-101-G3's to fall offline and reinitialize has been resolved.
  • Control: Resolved an issue where malformed CSS style sheet documents may cause Q-SYS Designer to unexpectedly close.
  • Control: Resolved the issue were assigning values to a list box control may cause an event handler to fire when the script first runs.
  • Control: MTR components configured with hostname connection no longer enter a fault state due to IP address changes during automatic nightly reboots.
  • Control: After updating to Windows 11, accessing 'Room Controls' on the touch panel no longer leads to a black screen and unresponsive controls.
  • Control: Connecting to a WebSocket server by name no longer causes script blockage during the connection phase.
  • Platform: In version 9.9 and running on a Core 610, the Gating Automatic Mic Mixer’s NOM Gain was fixed at 0dB. This has been corrected. The NOM Gain now again depends on the number of open microphones (NOM).
  • Platform: An issue that would allow unauthorized read/write access without authentication on a Redundant Core using rsync has been resolved.
  • Platform: The issue that caused the error "Design Exceeds the Memory Capability of the Core" has been resolved.
  • Platform: An issue that would cause Signal Tags to give an error 'Already in Use' within Containers has been resolved.
  • Platform: Mic Impedance not working on a Core 110f while in Peripheral Mode has been resolved.
  • Platform: QIO, NL, and NM Series devices no longer show "Missing in use by another design" when deploying a design.
  • Platform: Addressed an issue that would cause the QRC port to be inaccessible after a Primary Core failover.
  • Platform: The network flooding issue caused by random packet addresses has been resolved.
  • Platform: An issue causing a Core to stop running while using the Automatic Camera Preset Recall has been resolved.
  • Platform: You will no longer see any errors when assigning Signal Tags within a Container.
  • Platform: The issue of distorted audio from an External USB device has been resolved.
  • Platform: When adjusting the Network Tx Buffer from none to 5ms in an AES67 Transmitter appropriately increases by 5 ms.
  • Platform: The issue with the Inspector not showing the scripting engine requirement and the absence of the yellow license section in the menu bar has been resolved.
  • Platform: The issue of not being able to add a signal tag to a connection between a component with audio outputs and a signal snake has been resolved.
  • Platform: An issue with the Standard Delay component's distance control not being able to be set to zero has been resolved.
  • Platform: The component selection issue, where the "View Component Controls" menu didn't show details of the selected component, has been resolved. The details appear immediately upon selection.
  • Platform: The issue of the Virtual Page station not being able to be wired from inside a Container, despite the pin changing according to connection type, has been successfully resolved.
  • Platform: The issue where the Tx Flows in the Software Dante Blocks remained at "0/4" has been successfully resolved. The Tx Flows accurately reflect the active multicast flows.
  • Platform: An issue where the Status Block cannot be found in a Design has been resolved.
  • Platform: The issue where Microsoft Teams License Bundle appeared as Other License Type has been resolved.
  • Platform: Addressed an issue that would prevent designs from starting if Software Dante had run out of file handles.

Downgrade Notices

  • When downgrading firmware to an earlier version (i.e., v9.10.x to v9.9.x or earlier), Access Control will be disabled and User Accounts will be lost.
  • Core 8 Flex or Core Nano units with serial numbers starting with 21TW2419400001 or 21MX2420300117 (or blue network ports) use an upgraded LAN controller. To avoid network communication problems or instability with Q-LAN, Dante, or AES67, do not downgrade these upgraded units to a version earlier than v9.10.x. If you have already downgraded, we recommend upgrading the firmware back to version 9.10 or later.