Utilities

The Utilities section provides system level tools for monitoring, diagnosing, and maintaining your RoomSuite system, as well as visibility into system behavior, device status, and firmware management.

The Utilities menu includes:

Event Log

The Event Log page shows a consolidated list of events generated by the RoomSuite Modular System and all connected devices—microphones, loudspeakers, cameras, and network components. This view is designed to support troubleshooting and provide insight into room behavior and usage over time.

Filter Events and Clear Events

Severity

Filter to only show events of a specific severity, such as, only Warnings or Errors.

Category

Filter by category, such as, Hardware, Network, or System.

Source

Filter by a specific device or subsystem that generated the event.

Date Range

Filter by start date and end date.

Search Messages

Filter by a search within the Message text.

Clear Events Button

Removes all events form the local Event Log view and does not delete system history.

Event Log Export and View

Export as CSV

Generates a spreadsheet compatible file containing all events that match the current filters.

Time Zone Selector

Adjusts how timestamps are displayed in the Event Log. You can choose the processor’s time zone, or your browser’s time zone.

Columns Menu

Customize the visibility of individual table columns by hiding unused columns.

Show per Page

Controls how many events are displayed on each page, for example, 100 or 800 events.

Event Log Layout

Message

Description of the event, such as device status, errors, or hardware changes.

Date & Time

Time stamp of the event, shown in the selected system time zone.

Category

Type of event, such as, Hardware, Network, System.

Source

Device or subsystem that generated the event.

Severity

Visual indicators for severity, for example—Info, Warning, or Error—when available.

System (Firmware Update)

The System (Firmware Update) page provides access to system level utilities including system information, authentication options for QSYS Designer integration, processor reboot, and basic firmware update tools.

System Configuration

System configurations can be exported from the local web UI and imported into the same or another RMP-100 with no cloud connection or Reflect access required. The exported archive includes device pairing, peripheral settings and names, audio snapshots, camera presets, UCI customizations, and associated media files.

Exporting a Configuration

  1. Go to Utilities > System.

  2. Under System Configuration, click Download.

  3. In the Export - Select Settings dialog, choose which categories to include:

    • Devices – PoE devices, video IO.

    • Touch Panel – Theming, images, icons, and pages.

    • Runtime Settings – Camera positioning, audio levels, conferencing mode, PoE port enable/disable, touch panel backlight settings, etc.

  4. Click Export. The archive file downloads to your local PC.

Importing a Configuration

  1. Go to Utilities > System.

  2. Under System Configuration, click Choose File and select a previously exported archive.

  3. In the Import - Select Settings dialog, choose which categories to include.

  4. Click Continue to proceed, or Cancel to abort.

Note: It is recommended to export your existing settings before importing. During import, the system briefly interrupts normal operation; a blocking modal appears while the system is unavailable. If the import fails, the system automatically rolls back to its previous configuration. Do not power off the RMP-100 or close the browser while an import is in progress.

General Section

System Information Download Button

Downloads system information file.

Processor Reboot

Performs a controlled system reboot of the RMP-100, without requiring physical access to the device.

Firmware Update Section

RoomSuite Modular System supports uploading firmware updates directly through the web interface, which is useful when the System has access to Reflect. Before you begin, obtain the correct firmware from qsys.com and ensure the file version is approved for your deployment.

Note: For large or cloud-connected deployments, use Reflect Enterprise Manager for bulk updates. The Utilities page is intended for a single system.

Directory Choose Path

Opens file browser to select firmware. After the firmware folder is selected, the RMP-100 prepares the file for upload and installation. Alternatively, you can drag and drop the firmware file folder into the upload area.

During the update, do not power off the RMP-100 processor or disconnect the processor from the network. Avoid closing the browser until the operation is complete.